i made a mistake on my last online bill pay and accidentally clicked pay full balance instead of the minimum. realizing what i had done i promptly called citibank. they said i had to wait until all the NSF (2) charges went through, BEFORE i could call them back about waiving one. Bipin & Heather assured me it would hit my account 2 times. called back today and Juan let me know they can't do that??? i asked again & he changed his story and said he would try 1 waiver??? WTF who trains these people. i mean, there is an amount of common sense that comes with being in customer service. I KNOW that since i've done CS most of my life [1 way or another].
my bank account was hit 3 TIMES!! $87 for a $20 fuckup
i was ok eating the 29 and even the 60 but a 3rd run?? $90!!
where are the consumer groups that supposedly advocate our rights? how does a cc company have the right to spend a WEEK of bank time re-hitting someones account once 1 NSF is returned. just another reason this country is so backwards..it's about the fees & the $, not about ANY common sense.
ridiculous! project for today: finding a new cc- no more Citibank!!